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Return Policy

We are glad to offer returns or exchanges for items that are sent back to us in new, unwashed/unworn, resalable condition within 30 days of purchase.

The Return Process:

  • All returns or exchanges must be authorized by us – please send an email to mybabyrockscs@gmail.com referencing your order number and the item(s) you would like to return/exchange and we will provide you with an authorization number.
  • Once you receive your authorization number, please include this number and a copy of your packing slip (if possible) with your package, and send your return/exchange to us:
My Baby Rocks Attn: RETURNS
150 N Memorial St #159
Colorado City, AZ 86021
  • Please note, unless we have made a mistake (wrong size, color, graphic, defective item, etc.) we are unable to pay for a return shipping label, and initial shipping charges will not be refunded.
  • We are not responsible for any damages that may happen to your return/exchange as a result of the package being sent back to us – please take care to use adequate packaging/postage to make sure the return/exchange arrives back to us in new condition.
  • Once we receive your return/exchange back in good condition, we will refund you for the item(s) (less a 15% restocking fee) or send out the new item(s) requested for exchange.

If we have sent an incorrect or defective item please let us know via email (mybabyrockscs@gmail.com) within 7 days of receiving your order.

Tutu Returns:

 Please note for tutus/tutu sets, in addition to the normal return policy, the additional information applies:

We can only accept returns for UNOPENED tutus. Please refer to our sizing chart on our Customer Service page or email us directly at mybabyrockscs@gmail.com if you have any questions about sizing BEFORE opening your tutu.